| More Difficult Accounts |
After the Twin Oaks Member Services staff has worked to recover your delinquent dues for 60 days and a member hasn’t made payment, this issue is then escalated. At this point, our tone is tougher. After all, the member has had three letters and as many as four attempted phone calls, so the “I don’t know” and the “How dare you put me in collections without calling me first?” excuses don’t carry much weight. This process goes for 90 days. Members receive a minimum of three more notices and at least as many phone calls. For these harder accounts, a contingency fee applies.
If a member kicks out more than once, no problem. We just add the new item to their existing account and work on the combined total.
Clubs can accelerate the balance of a membership agreement if they want. We have a special letter for just that situation. (You must have language in your membership contract in advance that allows for this option.)
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| To sign up, or for more information, please call our Member Services specialists toll-free at 860.829.6000. |
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