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Susanne Nauseda
Client Relations/Sales/Training
With Twin Oaks Since 2001 |
| "Many employees like me have worked in or owned clubs for years, so we know what it takes to successfully operate a club. Our offerings are specifically designed for health clubs, and are customizable so our clients get the products and services that are right for their club. And everyone at Twin Oaks is focused on personalized and professional customer service to provide you with the best possible experience in every interaction you have with us." |
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| Additional Services |
| There is no need for you to leave your club — we can come to you! No need to call a third party and try to explain everything. Our technicians are experts in our software, your network and the club industry generally. We offer the following services at an additional cost; please ask your sales rep for pricing information. |
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| Unlimited Free Technical Support |
| Our always friendly, qualified technical support staff will help on the phone when you call for support — no time limits; always FREE. Get a real human being every time you call. Pager numbers provided for after-hour’s needs. We're always available to help when you need it. |
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| On-Site Service — Hardware and Networks |
We have service staff available to make on-site visits to install and maintain hardware and networks, and to provide training and other services. We can physically install your computers and related peripherals, including back-up systems, cash drawers, video imaging cameras, bar code readers, etc.
If a system integration problem arises, we take care of it, regardless whether it is software or hardware related. If you’ve ever had a software vendor tell you to box your server and ship it to them for troubleshooting, you can appreciate how valuable it is to have a service organization willing to come to your club. |
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| Data Conversions |
| We can take the data out of your current system and lay it into the new system providing full tie-out to your current system. We have performed over 300 conversions from 20+ different systems — we can handle anything you have. No need to re-enter all of your existing data, making the transition as painless as possible. |
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| Regular, Free Upgrades |
| We encourage you to call us with your ideas and suggestions for enhancements to the software. We make dozens of minor enhancements often, and major upgrades every year, and we get these to you free of charge, automatically. |
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