Twin Oaks - The most up-to-date, feature-rich, easy-to-use healthclub management software

SOFTWARE - BILLING - MEMBER SERVICES
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Twin Oaks Software | Online Services | Features/Modules

Bill Appell
Programming Manager
With Twin Oaks Since 2000

"Our design philosophy at Twin Oaks is to Involve the Customer. If I had to pick one item that impacts our software development plans the most, it would be customer input. While it has been many years since we have sat programming at customer sites (like one of our founders!), we still spend the majority of our programming time responding to customer requests."

Twin Oaks Software

Twin Oaks club management software is second to none, and as our billing client, you get it at no additional cost. All upgrades are free and there’s no annual support contract fee for software-related technical support. There’s no need to pay thousands for software and thousands more for upgrades down the road.

Up-to-Date Technology

We’ve used the most up-to-date technology to create feature-rich, easy-to-use software. Sybase databases, the .NET framework, ASP.net, and MobiLink™ synchronization technology are some of the technologies used to allow clubs to have access to their data both in-club and remotely. We provide you with the most reliable software to run a club business easily, effectively and profitably.

Dual Platform – Over the Internet and on the Desktop

Unlike other Internet-based software, Twin Oaks software is viewable through a browser online, or from the desktop. Data is stored in the club PC for quick access, yet synchronizes to a central server — giving you the best of both worlds within one product. The combined method means your club is never in danger of being down, even when your Internet access is lost. Our software easily integrates with your existing systems and is fully network compliant.

Years of Industry Knowledge

Twin Oaks software is extremely functional and intuitive because we are former club owners and operators; we developed billing software and services from a unique perspective — yours. You benefit from the hundreds of years of collective institutional and industry knowledge of our employees.

Great for Any-Sized Club

We service tiny clubs all the way up to mega-clubs so we are very confident we can meet your needs. All the functionality needed to increase revenues and improve efficiency for any sized business is built right in.

Sampling of Features

	Automatic downloads of updates to the software — for FREE.
	Account Updater – captures updated credit card information.
	Download member returns and declines automatically and update member records immediately.
	Easy check-in using a key tag and integrated video imaging for member, prospect and childcare tracking. Fingerprint recognition check-in also available.
	Track member and prospect interests then create mail merge, labels and e-mails for communication.
	Comprehensive marketing, tracking, sales, revenue and usage reports by menu choice.
	Guest register with integrated lead- and prospect-management functions.
	Integrated POS module with inventory tracking, session tracking and touch-screen capabilities.
	In-house booking and scheduling modules.
	Accounts receivable management and QuickBooks® interface.
	Paperless contracts with electronic signature capture.
	Payroll management with time clock module, commission and personal training reports.
	Ad-hoc reporter module for additional queries and functionality.
	Capability to tie in door/entry access systems and control usage.
	Member Marketing Services — Bring-A-Buddy, Birthday and Club Anniversary Cards, Renewal letters.
	Windows-based and completely network compliant allowing you to use your existing Windows platform.
	Data sharing among multiple club locations never slows down Front Desk or Point-of-Sale applications.
	Dedicated Twin Oaks client Web site.
	Click here to view a features/modules list.

Internet Features Included

	Data sharing among multiple sites via the Internet that never slows down Front desk or POS applications.
	Internet-enabled database replication.
	Integrated e-mail to members and guests.
	Automatic downloads of updates to the software — for FREE.
	Upload the billing/dues files.
	View your processing schedule, billing journals, club billing statements, problem reports — all online.
	View member returns online, download and update records immediately.
	Make last-minute billing changes and edit transactions.
	Members can pay delinquent dues.
	Members can provide updated billing information.
	Download billing and change information, and collections payments.
	Management dashboard quickly displays membership statistics.
	Accessible through a browser from anywhere there's an Internet connection.
	Clients’ dedicated Web site: www.mytwinoaks.com

Tasks Performed on MyTwinOaks.com

	View Billing Journals, Summaries and Problem Reports.
	View current and recent Billing reports.
	Make last minute billing changes and edit transactions.
	Members can pay delinquent dues online.
	Members can provide updated billing information online.
	See reviews of the latest software enhancements and E-news articles.

To view a product presentation or get more information today, please call the Twin Oaks sales department toll-free at 866.278.6750 and a knowledgeable sales rep will be happy to help you. Twin Oaks Software is certified by the credit card industry as PCI-DSS compliant and has structured all data storage and processing functions to safeguard member account information.

Twin Oaks is PCI-DSS Compliant - Why that's important to your club